Same-Day Luggage Delivery Service Baggage GO Nagoya
News
- 2026.10.6
- Same-Day Luggage Delivery Service Launching in Nagoya This November.
During the pilot program, delivery is free of charge when you complete our survey and place an order.
Available Locations
Locations
Chubu Centrair
International Airport
Nagoya Station
（WINC AICHI）
Tourist Information Center
Nagoya-Sakae-Mitsukoshi
Shipping address
Hotels
Chubu Centrair
International Airport
Nagoya Station
（WINC AICHI）
Tourist Information Center
Nagoya-Sakae-Mitsukoshi
Service Hours
Usage image
Complete our survey and enjoy FREE
same-day luggage delivery during the pilot program.
Frequently asked questions
- How to use
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By what time do I need to place an order for same-day delivery? When can I collect my luggage?
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Orders can be placed from 3:00 PM on the day before your desired delivery date until the order cut-off time on the delivery day. Depending on the destination, luggage will be delivered by as early as 3:00 PM, 6:00 PM, or 8:00 PM.
※A delivery completion email will be sent once your luggage has been delivered. -
How far in advance can I place an order?
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Orders can be placed from 3:00 PM on the day before your desired delivery date. Even if no slots are available on the previous day, you may still be able to place an order after 12:00 AM on the delivery day if availability opens up.
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Can I arrange delivery for the following day or a later date?
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During the pilot program, only same-day delivery is available.
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Where should I leave my luggage at the hotel?
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Please leave your luggage at the hotel front desk or the designated luggage storage area. For details, please check with your hotel.
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Are there any ordering methods other than the website?
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No. Orders can only be placed online through the website.
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I entered incorrect hotel or customer information when placing my order. What should I do?
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Please contact our support team at tech@momoa.co.jp and let us know what information needs to be changed.
Please note: Depending on the circumstances, we may not be able to respond to your request in time or make the requested changes. -
Can I still drop off my luggage if I miss the drop-off time?
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No. Luggage cannot be accepted for delivery after the designated drop-off time has passed.
- About luggage
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Can I drop off or collect my luggage at locations other than hotels?
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During the pilot program, luggage can be dropped off and collected not only at participating hotels but also at locations such as Chubu Centrair International Airport and the Sakae Tourist Information Center (Nagoya Mitsukoshi).
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Where can I get a baggage tag?
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A baggage tag will be provided when you drop off your luggage. For locker drop-off services, baggage tags will be handled by the delivery operator.
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Do I need a baggage tag for each piece of luggage?
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Yes. A baggage tag is required for each item included in your order.
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Can I track my luggage?
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Yes. You can track your luggage through the website.
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Who should I contact if my luggage is damaged upon delivery?
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Please contact our luggage support team at tech@momoa.co.jp.
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What compensation is available if my luggage is damaged, lost, stolen, or soiled?
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In the event of loss, theft, damage, or soiling of luggage, compensation will be provided based on the value of the luggage and the extent of the damage. The maximum liability is the value of the luggage at the shipment origin, up to ¥100,000 per package.
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Is there a weight limit for luggage?
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There is no weight limit during the pilot program. However, if the luggage is too heavy for a single driver to handle, please contact us in advance.
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Are there any size restrictions for luggage?
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Standard luggage such as suitcases is not subject to size restrictions. However, oversized items such as surfboards cannot be accepted for delivery.
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Are there any items that cannot be delivered?
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The following items cannot be accepted for delivery:
1. Perishable, refrigerated, or frozen items; animals; and plants
2. Plastic bottles and opened beverages (liquids)
3. Luggage with items such as umbrellas or walking sticks attached to the outside
4. Unsanitary items or items that may emit odors, spoil, or deteriorate
5. Precision equipment such as laptops, tablets, cameras, and mobile phones, as well as fragile items such as ceramics
6. Mobile batteries and products containing lithium-ion batteries
7. Valuables, including cash, checks, promissory notes, securities, passports, tickets, precious metals, important documents, and items valued at more than ¥300,000
8. Human remains, ashes, or memorial tablets
9. Dangerous goods, including flammable materials, explosives, chemicals, fuels, toxic substances, specimens, pathogens, firearms, and swords
10. Improperly packed items, such as open bags, or items deemed highly susceptible to damage during transport
11. Any other items considered unsuitable for transportation -
Why is a photo of my luggage required?
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The photo is used by the driver to identify your luggage during delivery.
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Can I check in damaged luggage (such as a broken suitcase)?
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No. Luggage with damage that makes transportation impractical or unsafe cannot be accepted.
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Can strollers, golf bags, diving equipment, bicycle travel bags, or cardboard boxes be delivered?
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Yes. These items can be delivered as luggage. However, items that may be susceptible to damage should be properly protected with bubble wrap, covers, or other suitable packaging.
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Can cardboard boxes be delivered?
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Yes. Please ensure that the baggage tag is securely attached, for example with packing tape.
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Can I ship luggage that is not fully packed, such as an open bag?
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No. Luggage must be completely packed and closed. Open bags should be placed in a cardboard box or otherwise fully enclosed before delivery.
- About orders and cancellations
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Can I cancel my order?
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As a general rule, cancellations are not permitted during the pilot program.
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Can I modify my order?
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Please contact our luggage support team at tech@momoa.co.jp and provide the details of the changes you would like to make.
- others
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Who should I contact if my luggage has not arrived as scheduled?
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Please contact our luggage support team at tech@momoa.co.jp. When contacting us, please provide your 8-digit tracking number.
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Where can I find my tracking number?
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Your tracking number can be found in your order confirmation email.
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What payment methods are available?
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During the pilot program, the service is free of charge for customers who complete the survey and obtain a campaign code.
Outside the pilot period, payment is available by credit card only through the dedicated website. -
How can I contact you?
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For luggage-related inquiries: tech@momoa.co.jp
For general service inquiries: info_baggagego@jtb.com -
Can I place an order online and bring my luggage to a participating hotel even if I am not staying there?
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No. Hotel drop-off and hotel delivery services are available only to guests staying at participating hotels.
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How much does the service cost?
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During the pilot program, the service is free of charge for customers who complete the survey and obtain a campaign code.
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Which areas and hotels are eligible for delivery?
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Please refer to the website for the latest list of eligible hotels and delivery areas:https://www.jtb.co.jp/kokunai/baggage-go/nagoya/
More Cities Coming Soon!
Contact Information
General service inquiries
info_baggagego@jtb.com
Inquiries regarding luggage
tech@momoa.co.jp
BaggageGO Terms of Use