Same-day baggage delivery service　Baggage GO Okinawa

お知らせ

2025.12.22
The demonstration in Okinawa has ended. Thank you for using our service.
2025.12.19
The demonstration project currently being conducted in Okinawa will end on December 21, 2025.

Available hotels
*This service is available only to hotel guests.

Location (hotel)

Select your hotel and place your order.

Pricing

Usage image

Frequently asked questions
How to use
By what time must I place an order for same-day delivery?
And from what time can I receive it?
Orders can be placed by 6:00 PM for same-day delivery. Delivery will be available from 10:00 PM onward.
If you drop off your baggage by 11:00 AM, the earliest delivery is 3:00 PM.
Note: A delivery completion email will be sent once delivery is completed.
How many days in advance can I order?
Orders can be placed from 12:00 AM on the delivery date.
Can I order for delivery on the next day or later?
During the trial period, only same-day delivery is available.
Where can I leave my baggage at the hotel?
Please drop off your baggage at the hotel front desk. For details, confirm with each hotel.
Is there any way to order other than via the web?
Orders are accepted only via the web.
I entered the wrong hotel or user information when ordering. What should I do?
Please contact the inquiry desk (tech@momoa.co.jp) to request changes to your order details.
I missed the drop-off time. Can you still accept my baggage?
Unfortunately, baggage cannot be accepted after the designated drop-off time.
About luggage
Can I drop off or pick up my baggage at locations other than hotels?
During the trial period, baggage can be dropped off and picked up only at designated hotels within the service area.
Where can I get a baggage tag?
It will be given to you when you check in your baggage.
Do I need a baggage tag for each piece of baggage?
Yes. One baggage tag is required for each piece of baggage in your order.
Can I track my baggage?
Yes. You can track your baggage via the website.
Whom should I contact if my baggage is damaged upon receipt?
Please contact tech@momoa.co.jp.
What compensation is provided if my baggage is damaged?
Compensation for loss, theft, damage, or contamination is based on the value of the baggage at the place of shipment, according to the degree of damage, with a maximum liability of 100,000 yen per package.
Are there any weight restrictions?
There is no weight limit during the trial period. However, please contact us in advance if the baggage is too heavy for a driver to carry.
Are there any restrictions on the size of baggage?
There are no size restrictions for standard suitcases, but oversized items such as surfboards cannot be transported.
Are there any items that cannot be delivered?
(1) Perishable or temperature-controlled items (fresh food, refrigerated or frozen goods), animals, and plants
(2) Bottled beverages and already-opened liquids
(3) baggage with umbrellas, canes, or similar items attached to the side
(4) Unsanitary items, or items with strong odor, or items that may rot or deteriorate
(5) Precision devices such as PCs, tablets, cameras, mobile phones, and fragile items such as ceramics
(6) Mobile batteries (products containing lithium-ion batteries)
(7) Valuables (cash, checks, bills, securities, passports, tickets, precious metals, important documents, or items valued at 300,000 yen or more)
(8) Human remains, ashes, mortuary tablets
(9) Hazardous materials such as flammable items, explosives, chemicals, fuels, poisons, test samples, pathogens, or weapons
(10) Items with improper packaging (bags that cannot be closed, etc.) or items judged likely to be damaged
(11) Any other items deemed unsuitable for transport
Why do I need to take a photo of my baggage?
The driver uses the photo to identify the baggage accurately.
Can I drop off damaged baggage (e.g., a broken suitcase)?
If the damage makes delivery impossible at the time of acceptance, the baggage cannot be delivered.
Can strollers, golf bags, diving gear, bicycle carrying bags, or cardboard boxes be delivered?
Yes, they can be delivered as baggage. Please ensure proper packaging such as using air-caps or covers for items that may be easily damaged.
Can cardboard boxes be delivered?
Yes. Please attach the baggage tag securely using packing tape.
Can unsealed bags or baggage that is not fully packed be delivered?
No. baggage that cannot be fully closed cannot be delivered. Please use a cardboard box or similar packaging to ensure complete closure.
About orders and cancellations
Can I cancel my order?
100% cancellation fee applies once the order is completed.
Can I change my order?
Please contact the package inquiry desk (tech@momoa.co.jp) to inform us of any changes to your order.
others
What should I do if my baggage has not arrived as scheduled?
Please contact our baggage support desk at tech@momoa.co.jp and provide your 8-digit delivery number.
If a significant delay is expected, we will notify you by email or phone.
Where can I check my delivery number?
You can find it in the order confirmation email.
What payment methods do you accept?
Only credit card payments are accepted on the dedicated website.
Could you tell me the contact information?
For baggage-related inquiries: tech@momoa.co.jp
For general service inquiries: info_baggagego@jtb.com
If I am not staying at an eligible drop-off hotel, can I place an order online and bring my baggage there myself?
No. Delivery is available only for guests staying at eligible drop-off hotels.
How much is the service fee?
Please refer to the fee schedule at the link below:
https://www.jtb.co.jp/kokunai/baggage-go/okinawa/
What are the eligible service areas and hotels?
During the trial period, the service is available for designated hotels in Naha, Chatan, and Onna Village in Okinawa.

Contact Information

General service inquiries
info_baggagego@jtb.com

Inquiries regarding luggage
tech@momoa.co.jp



BaggageGO Terms of Use