“JAPAN Trip Navigator” Services Privacy Notice

(Please note that this Privacy Notice applies only to the residents in the EEA (European Economic Area).)

This Privacy Notice is issued by JTB Corp. (hereinafter referred to as “JTB”) to you to inform you that JTB collects, accesses, uses and processes the following customer’s personal data in the following way for providing various of convenient services and useful information regarding travelling in Japan as the Japan Trip Navigator Services (hereinafter referred to as the “Services”).

1. Categories of Personal Data
JTB hereby informs you that, for or under the Services, JTB collects, uses and processes the following categories of your personal data
  • Geographic Location (Only when using the Japan Trip Navigator App (hereinafter referred to as the “App”).)
  • Nationality
  • Age Group
  • Gender
2. Legal Basis and Purpose
Your personal data may be used and processed by JTB based on Article 6 (1)(a) of the GDPR, and JTB hereby informs you that JTB uses and processes your personal data for the purpose of providing you following services:
  • Provision of recommended information, including but not limited to the tourist attractions, tour plans and other recommended services, events or campaigns, based on customer’s geographic location information and attribute information.
Your personal data collected by or through the App may be disclosed to a third party as aggregated or anonymized information in a form that does not directly identify customers.
JTB will process your personal data in its interest as well as your interest as provision and acceptance of the above Services.
3. Retention Periods
JTB keeps your personal data as long as there is a statutory or legal requirement to do so or in order to provide the aforementioned Services to you. For accounting or auditing purposes JTB may retain your personal data for a period of time after our direct business dealings have ended.
4. Data Storage and Transfer
JTB may disclose your personal data to the JTB group companies or other companies inside or outside of EEA (e.g. Travel Agencies, System Development companies. etc.) If such company is located out of EEA, JTB will disclose personal data based on BCR, SCC or other legitimate backgrounds with an adequate level of protection to transfer the personal data.
5. Prior Consent
If any of your personal data to be processed by JTB is subject to sensitive data under GDPR, JTB will seek separate explicit consent from you prior to obtaining that data.
6. Restriction of Use by Minors under the Age of 16
Users who are minors under the age of 15 (including 15) cannot use this Service. If you believe that JTB is retaining information of a minor below the age of 15 (including 15), please contact the e-mail address in paragraph 7 (Your Rights).
7. Your Rights
As a customer, you have several rights such as the right to request access to your personal data, the right to have it corrected or deleted and the right to object to our processing of your personal data. For more details regarding these rights, please visit our privacy policy page.
Privacy Policy:

Please contact us by email if you have any questions or require further detailed information regarding our usage of personal data: private@jtb.com
If you are not completely satisfied with how personal data request was handled then you may contact your local Data Protection Supervisory Authority.