Privacy Policy of JTB Western Japan Corporation

Privacy Policy

As a member of the JTB Group, we have adopted a corporate philosophy of contributing to the attainment of a peaceful, rewarding society through exchanges between people in Japan and abroad.
Under our corporate philosophy, we have endeavored as our basic policy to offer the best products and services faithfully, to continue to strive to be ranked No. 1 in customer satisfaction, to conduct open and fair corporate activities, to earn the trust of our customers, business partners and society, and to enhance our corporate value through ongoing business innovation.
To realize the philosophy and basic policy, we believe it is indispensable to reliably protect the personal information of our customers and related persons. To this end, our company shall perform the following:

  1. We shall create a compliance program to protect privacy that conforms to JIS Q 15001, and we shall ensure that all of our executives and employees strictly comply with it.
  2. Concerning the collection, use, provision, etc. of personal information, we shall collect the information by fair and legal means and use and provide the information within the scope necessary for our business operations pursuant to the above compliance program.
  3. We shall provide reasonable organizational and technical measures for prevention and correction in relation to risks, such as inappropriate access to and loss, destruction, tampering and divulgence of any personal information handled by our company.
  4. We shall comply with the laws and regulations, guidelines, social conventions as well as public order and ethics relating to privacy protection.
  5. We shall check and continuously improve our management system for privacy protection through periodic audits and other means.

February 1, 2009
Kozo Suzuki, President and Representative Director
JTB Western Japan, Corporation


Contacting point for personal information

Customer Services Office, JTB Western Japan, Corporation
Address: 13F, JTB Building, 2-1-25 Kyutaro-machi, Chuo-ku, Osaka-shi, Osaka
Tel: 06-6260-5031
Hours of operation are from 9:30 a.m. to 5:30 p.m.
(Except Saturdays, Sundays, holidays and from December 30 to January 3)


Handling of personal information

Pursuant to the Law Related to Privacy Protection and our privacy protection policy, our company handles customer personal information as follows and endeavors to ensure its protection

1. Customersí personal information in our possession

Our company has possessed part of the personal information supplied by our customers as personal data at the time the customers applied for tours.

2. Purpose of use of customersí personal information

Our company and our travel agents (dealers) will use the personal information supplied by our customers on the tour application forms to make with customers; moreover, the information will be used within the scope necessary for arranging travel services offered by the transportation and accommodation service providers of the tour participated in which customers participate (the major transportation and accommodation service providers are indicated on the contract document), as well as for the procedures necessary for receiving these services.
In addition to the above, our company may use the personal information of customers for the following purposes.

  1. To advertise products, services and campaigns offered by our company or our partner companies
  2. To request opinions and comments after participating in a tour
  3. To request a response to questionnaires
  4. To provision of special-offer services
  5. Preparation of statistics materials

3. Provision of customersí personal information to a third person

  1. Our company provides the customersí name, gender, age, address, telephone number or e-mail address, passport number and credit number by electronic and other means to the transportation and accommodation service providers, insurance companies and arrangement agencies within the scope necessary for making arrangements for the travel services that the customer has contracted and for the procedures necessary for receiving the services, or within the scope necessary for procedures related to insurance plans that secure our companyís contractual responsibilities, costs at times of accidents and suchlike.
  2. Our company may provide customersí personal data in our possession to souvenir shops in order to make shopping more convenient for the customers at the travel destination. In this case, the customerís name, passport number and the flight number will be reported beforehand by electronic or other means. If you do not wish to have your personal data provided to these business entities, please indicate so to your dealer before departure.

4. Collection and use of customersí personal information

Please note that our company handles customersí personal information as follows when collecting and managing it.

  1. We shall obtain customersí consent by clearly indicating the purposes of collection and the scope of usage in our brochures and application forms.
  2. We shall not use personal information for purposes other than those for collection, without obtaining the customerís prior consent.
  3. When a customerís personal information is consigned or provided to a third person, the customer will be notified of the circumstances beforehand and the customerís consent shall be obtained.
  4. If the customer is a minor aged under 20 years, our company will obtain the consent of customerís guardian.
  5. When making an application or requesting materials from our company, it is up to the customer to decide which item of personal information he/she will supply to our company. In the event that the whole or a part of the personal information is not supplied and our company is unable to make contact with the customer or conduct the necessary procedures for arranging travel services or for having the customer receive the services, we may turn down the customerís application or request.
  6. To simplify the customersí application procedures for tours, our company may share customersí personal information with our group companies indicated on the separate list. In this case, the personal information will be managed and stored under strictest control.

5. Joint usage of customersí personal information

Of customerís personal data that our company holds, we will jointly use the name, address, telephone number or e-mail address with the group companies listed in the attached table within the minimum scope necessary for contacting the customers. Group companies may use the information to advertise their scope of businesses, to simplify application procedures for customers, to advertise campaigns and events or to forward products purchased by customers.


6. Inquiries on, disclosure, deletion and correction of customersí personal information

Customers seeking disclosure, deletion, disposal, correction, the suspension of usage or the suspension of provision to a third party of their personal data that our company holds should get in touch with the following point of contact so that we can explain the necessary procedures. In this case, we will conduct the necessary procedures without delay, pursuant to laws and regulations and our in-house regulations. In the event that we cannot accommodate all or any part of the request, we will provide an explanation.
Our companyís point of contact for personal information is as follows.

(1) For inquiries or complaints about the handling of personal information and for explanations on the procedures for disclosure and deletion of personal data

Customer Services Office, JTB Western Japan, Corporation
Address: 13F, TJB Building, 2-1-25 Kyutaro-machi, Chuo-ku, Osaka-shi
Tel: 06-6260-5031
Hours of operation: 9:30 a.m. and 5:30 p.m.
(Except Saturdays, Sundays, holidays and from December 30 to January 3)

You can also make an inquiry or lodge a complaint by clicking here (Japanese) .

The procedures for disclosing and deleting personal information can be viewed by clicking here (Japanese) .

The forms necessary for disclosing and deleting personal information may be obtained at each branch office of the companies shown in the attached list. However, for your request to be accepted, please mail it to the following address:

Customer Services and Marketing Office, JTB Corporation
Address: 2-3-11 Higashi-Shinagawa, Shinagawa-ku, Tokyo

(2) Correction of personal data, termination of its usage and provision to a third person

Please contact your dealer with whom you applied for the tour.
(The contact address is indicated on your copy of the application form or contract for your confirmation.)


7. Leakage of personal information

In the event of an incident, such as the divulgence of personal information held by our company, we will notify the customers immediately. We will implement safety measures and temporarily terminate our systems as necessary. Alternatively, we will immediately announce the facts on our website.

Attached Table Group Companies Referred to in Paragraphs 4.-(6) and 5. above (with which personal information is shared or jointly used)

Company name Address
JTB Corporation 2-3-11 Higashi-Shinagawa, Shinagawa-ku, Tokyo
JTB Hokkaido Corporation 1-2 Nishi 6-chome, Chuo-ku, Sapporo-shi, Hokkaido
JTB Tohoku Inc. 3-7-23, Ichiban-cho, Aoba-ku, Sendai-shi, Miyagi
JTB Kanto Corporation 11-2, Shintoshin, Chuo-ku, Saitama-shi, Saitama
JTB Tokyo Metropolitan Corporation 2-3-11 Higashi-Shinagawa, Shinagawa-ku, Tokyo
JTB Business World Tokyo Corporation 3-4-1 Shibaura, Minato-ku, Tokyo
JTB Chubu Corporation 1-1-4 Meieki, Nakamura-ku, Nagoya-shi, Aichi
JTB Tokai Corporation 1-1-5 Meieki, Nakamura-ku, Nagoya-shi, Aichi
JTB Osaka Corporation 2-5-10 Sonezaki, Kita-ku, Osaka-shi, Osaka
JTB Chugoku Shikoku Corporation 7-19 Hondori, Naka-ku, Hiroshima-shi, Hiroshima
JTB Kyushu Corporation 1-1-35 Nagahama, Chuo-ku, Fukuoka-shi, Fukuoka
JTB Traveland Inc. 5-1 Nihonbashi-Kabutocho, Chuo-ku, Tokyo
PTS Corporation 3-13-2 Takada, Toshima-ku, Tokyo
JTB Business Travel Solutions, Inc. 5-8-40 Kiba, Koto-ku, Tokyo
i.JTB Corporation 2-3-11 Higashi-Shinagawa, Shinagawa-ku, Tokyo
JTB World Vacations, Inc. 2-24-9 Kami-Osaki, Shinagawa-ku, Tokyo
JTB Trading, Inc. 2-43-20 Minami-Ikebukuro, Toshima-ku, Tokyo
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